General

Tracking

• My package is marked as delivered but I did not receive it
• Haven’t received my order yet
• I can’t track my order
• How do I track my order?

Shipping

• Do you offer overnight shipping?
• How long does it take to ship my order?

Products

• Are your products made from real Crocodile or Alligator skin?
• Catalogues
• Do you sell clothes?
• Shoe Size Guide 2020
• What are your products made from?
• Where are your products made?

Returns & Refunds

• I can’t create a return request
• I received the wrong item
• Can I cancel my order?
• How soon will I get my refund?
• How do I ship back the items?
• Can items be exchanged?

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FAQs

• Where is your company located?