Orders usually take 2-4 weeks to arrive. You can track your order at www.crocodilewear.com/track. If your order has not moved in sometime and you suspect it may be lost, please contact support for assistance or file a claim with route if you have purchased package protection. https://claims.route.com/
You can learn more about Route here.
If you opted out of Route Protection, we recommend filing a claim with the courier for any lost or stolen packages:
USPS CLAIMS - File claim here
DHL CLAIMS - File claim here
UPS CLAIMS - File claim here